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How to redesign processes with AI agents without losing control: maps, ROI, human approval, audit and the documents that move a project past the pilot.
What to ask in the conversation, how to transform it into steps, actors, decisions, times, and what to validate with the team afterward to have a real process map.
Authority matrix, dual approval, and audit trail ensure AI agents prepare decisions, but people with the right authority approve them.
Automating without redesigning multiplies waste. Understand the difference between as-is and to-be and where people should decide before bringing in AI.